Employer
Who we are
Charles Nechtem Associates, Inc. is a progressive and innovative healthcare and workforce solutions company staffed by licensed providers who are passionate about their work and committed to providing caring and knowledgeable support to our clients’ employees and their families.
Since 1981, we have built our company one business at a time by providing top-notch, clinically-based mental and behavioral health services for corporations, county and city governments, universities, hospitals and other institutions worldwide. We currently have contracts with over 1,000 client companies and provide employee assistance and managed mental health services to over five million employees and their families.
Charles Nechtem Associates, Inc. excels in providing the following services to our clients:
Behavioral Health Managed Care
Customized Assistance Programs
At Charles Nechtem Associates, Inc., we take pride in what we do, and the quality of our service is unsurpassed. We guarantee that every call is answered within three rings by a clinician with a Master’s degree or Ph.D. and five years of experience in the counseling field. We are prepared, and we do what it takes to meet the needs of our clients and to support them in developing the capability to achieve and maintain well-being.
How we are different
- We are time-tested. Many of the clients who joined us in 1981 are still with us. This serves as evidence of the quality of services we offer and as proof of a sound understanding of this field.
- We are independent. During the recent financial difficulties faced by our nation, we watched as other EAP companies affiliated with larger institutions were forced to consolidate, becoming larger in their quest to streamline services and decrease costs. Charles Nechtem Associates, Inc., on the other hand, has been able to continue our services uninterrupted and without any change in personnel, philosophy, commitment or quality.
- We are flexible. No board of directors, no bureaucracy. This allows us utmost flexibility to respond quickly to your changing needs and to customize our services to meet your expectations. We provide uniquely tailored products and services and adjust our policies and procedures to meet your evolving needs.
- We are well-prepared. We hire experienced, highly trained, motivated and committed employees who inspire confidence and trust. Clients immediately recognize that they are speaking to a professional counselor, not a clerk or intake coordinator whose purpose is to sort calls.
- We are experienced. Our unique team of skilled and experienced psychologists, social workers, and human resource specialists are national leaders in building and maintaining high quality employee assistance programs, work/life programs and managed care systems that help to reduce healthcare costs and improve employee performance.
- We are thorough. We pre-certify each and every provider in our network and stay up to date with the changing landscape of behavioral health. Our most recent addition is the option of employee wellness coaching.
- We are dedicated. While some EAPs limit the length of their phone calls, our counselors are committed to doing what it takes to meet the caller’s needs and taking the time to do so.
Training
Our training programs and workshops are customized to meet your individual needs and desired outcomes. We are able to conduct these trainings and workshops on any topic requested. Examples of training programs typically requested include:
- Stress Management
- Anger
- Anxiety
- Depression
- Teamwork
- Substance Abuse
- Effective Leadership
- Coping with Change
- Executive Coaching
- Meditation & Relaxation
We also provide supervisory training on addressing performance issues such as workplace violence, employee morale, substance abuse, absenteeism and tardiness.
What are some of the reasons why a person would call the EAP?
People call us for many reasons including:
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What happens when you or an employee calls the EAP?
Our EAP line is staffed exclusively, 24 hours a day 7 days a week, by Master’s and Ph.D. level clinicians with no less than 5 years experience in the counseling field. When you, one of your employees, or their family member contacts our EAP, one of these clinicians answers their call immediately. We do not put people on hold, use automated voicemail systems or use triage services.
Upon speaking with the client, the counselor assesses the situation, acquires demographic and contact information, works with the individual to determine a solution to the presenting problem and develops a treatment plan with the client, including a referral to a face-to-face counselor, if necessary.
The EAP counselor speaks with the caller for the amount of time that is needed by the client and schedules daily or weekly follow-ups, depending on the client’s preferences and needs.
Employee confidentiality and Utilization Data
We do not divulge the names of those who call our EAP. However, we can provide a complete set of aggregated reports to employers to show utilization. For example, our reports could tell you how many employees used our EAP services in a given time frame and which services they used.
Promoting EAP in the workplace
At the start of the program, Charles Nechtem Associates, Inc. provides posters, brochures, wallet cards and an introductory letter for employees.
We provide additional posters in several different styles 6 months into the program to remind the employees of the EAP. Posters and brochures are available in both English and Spanish and are available upon request at no additional cost.
We are also available for on-site orientation, critical incident stress debriefing (CISD) and health fairs.
We encourage you to discuss with us the communication methods that will best suit your organization and its culture.