Human Resources

A supervisor or member of the Human Resources staff may mandate an employee to call the EAP as the last step of a progressive disciplinary process. This is called a mandatory referral or COE (Conditions of Employment). In this case, the employee, manager and a representative of Human Resources must sign the Conditions of Employment Agreement and fill out and sign the Conditions of Employment Information Form. The supervisor or Human Resources representative must then fax the forms to Charles Nechtem Associates, Inc. who will follow up to monitor the referred employee’s adherence to the agreed course of treatment. Charles Nechtem Associates, Inc. will provide progress reports to the designated supervisor or Human Resources manager on any employees referred for COE. Such reports will be limited to reporting whether or not the employee is cooperating with the treatment program.

Charles Nechtem Associates, Inc. operates with an open network of providers allowing clients the opportunity to seek treatment from the clinician of their choice.  We provide referrals within ten miles of the client’s desired location – usually work or home. 

Providers are closely monitored through employee satisfaction surveys, and our provider relations department ensures that all providers are properly licensed and meet all individual state requirements.

Each provider must meet and follow strict guidelines to join and remain on our panel.
They must:

• Be skilled in diagnostics, crisis intervention and chemical dependency
• Have current licensure
• Have current liability insurance
• Have a minimum of 5 years of experience
• Have a practice style consistent with our orientation toward short-term strategic treatment
• Be available for appointments within 72 hours (24 hours for emergencies)
• Provide a DSM-IV diagnosis and formal treatment plan for all individuals seeking mental health and/or substance abuse treatment

Providers

Specially trained HR consultants are available to assist your managers in dealing with a wide range of organizational issues, providing valuable insight into workplace challenges and policy development.

At Charles Nechtem Associates, Inc., we strive for the highest quality and performance satisfaction.  As a result of our commitment to you, we have been able to improve profitability and employee output in a variety of ways by offering:

• training programs
• supervisory training, support and coaching
• meeting facilitation
• support for human resource staff
• organizational development
• maximized customer service
• executive coaching

Our training programs and workshops are customized to meet your individual needs and desired outcomes.  We are able to conduct these trainings and workshops on any topic requested. Examples of training programs typically requested include:

• Stress Management
• Anger
• Anxiety
• Depression
• Teamwork
• Substance Abuse
• Effective Leadership
• Coping with Change
• Executive Coaching
• Meditation & Relaxation

We also provide supervisory training on addressing performance issues such as workplace violence, employee morale, substance abuse, absenteeism and tardiness.

Charles Nechtem Associates, Inc. has access to numerous certified addiction professionals throughout the US and Canada.  We also have access to a large database of substance abuse and mental health inpatient and outpatient treatment facilities. 

Our counselors are available to conduct informative sessions and substance abuse recognition training programs.  We can also assist in the development of substance abuse policies and procedures.  To further ensure quality, we conduct mandatory referrals for all employees requested by the management staff, including Department of Transportation referrals.

Charles Nechtem Associates, Inc. will help Human Resources staff promote the EAP with posters, brochures, wallet cards and an introductory letter for employees. We also provide monthly E-newsletters.

In addition, our optional online health and wellness library offers a wealth of helpful information for employees, including over 10,000 articles regarding tips on health, wellness, emotional, legal, financial issues, physical health and family life.  The information includes six behavioral health components and access to our child and elder care database. Topics include:

Visit Our Library

Charles Nechtem Associates, Inc. was one of the first EAPs to develop comprehensive Critical Incident Stress Debriefing services, offering live, on-site counseling to those in need.  We have a wide array of experience in working with natural disasters, store robberies, workforce fatalities, school shootings and have received acclaim from many Fortune 500 companies for our recent response to both the devastation of hurricane Katrina and the disaster of 9/11.  These services are available as a part of the EAP, part of the risk management plan or can be purchased separately as needed.

Following a workplace tragedy or traumatic event, the counselors of Charles Nechtem Associates, Inc. will provide a CISD counseling session within hours of a call, or as desired.  We are able to be on-site within 24 hours of initial notification, and in our 29 years of service, we have never taken longer than those 24 hours to be on-site. 

The staff of Charles Nechtem Associates, Inc. are also available to assist in the development of workplace violence policy and prevention programs. We are available to consult in:

• Establishing policy
• Setting up security measures
• Developing supervisory training
• Developing customer complaint training
• Developing a trauma plan [in the event an incident occurs]
• Developing a post-incident debriefing plan